Empathize with those affected and let them know everything is operating as normal.
Posted Feb 28, 2024 - 17:36 UTC
Let your users know once a fix is in place, and keep communication clear and precise.
Posted Feb 28, 2024 - 17:26 UTC
As you continue to work through the incident, update your customers frequently.
Posted Feb 28, 2024 - 17:32 UTC
When your product or service isnโ€™t functioning as expected, let your customers know by creating an incident. Communicate early, even if you donโ€™t know exactly whatโ€™s going on.
Posted Feb 28, 2024 - 18:02 UTC